How to create work orders

In the HOST360 system, there are two possible ways how to create housekeeping work orders - via generating a Housekeeping List (semi-automatical) or a manual approach via the 'New' button in the 'Housekeeping Work Orders' or 'Maintenance Work Orders' tabs.

How to create Housekeeping work orders via generating a 'Housekeeping List'

To create work orders for all reservations for the selected date, follow these steps:

1. open 'Hotel Management' module;
2. at the top click 'Reports';
3. in the 'Housekeeping&Maintenance' section click on the 'Housekeeping List';
4. in the new wizard set:

• Floor - select a specific floor or choose all of the available;
• Date - define a date for which report will be generated;
• Group By - Choose the 'Floor' option to sort by floor, or keep it empty for no sorting.
  

How to create a housekeeping work order for a specific room number

 To create a work order for a specific room number for the selected date, follow these steps:

1. open 'Hotel Management' module;
2. at the top click 'Housekeeping&Maintenance';
3. click 'Housekeeping Work Orders';
4. in the top left click the 'New' button.

Housekeeping Work Order structure

All generated work orders - using the 'Generate Housekeeping' option and those created manually for the selected room number - are located in the 'Housekeeping Work Orders' tab in the 'Housekeeping & Maintenance' menu. The general structure of a work order is as follows:

For work orders that were created via 'Generate Housekeeping', the following fields are predefined (for manual approach need to be filled in):

1. Date Start - the date that was selected in the 'Generate Housekeeping' wizard;
2. Room Number, Room Type, Floor, and Room Setup - the system checks the room number of the current work order and fills in all other related fields with the corresponding values;
3. Current Room State - the system assigns the current state - available, dirty, cleaning in progress, maintenance;
4. Guest Name and number of Adults, Children, and Infants - the system shows a guest name and number of A/C/I for a current reservation in a specific room number;
5. Work Order Type - by default is Housekeeping (another option is Maintenance - about this type more details in this article);
6. Created on and Created by - shows time and a user who creates this work order;
7. Cleaning Level - depending on the current status of the reservation, one option will be selected  - Arrival, In-House, or Departure.

For both methods of creating work orders, the Assignee and Inspector fields must be filled in manually by the user - if necessary, the same person can perform both roles within the same work order.

In the 'Additional Information' tab two text fields are available for a user for some remarks:

1. Guest Request and Instruction - a field for special requests from the guest (extra pillows, hard mattress, allergies to bathroom amenities, etc.) or special instructions to the housekeeper from the chief housekeeper;
2. Notes - certain internal notes regarding the current work order.