Kitchen printer

Integrating printers in a restaurant or bar’s workflow can enhance communication and collaboration between the front-of-house and back-of-house teams, leading to a more streamlined and efficient service.

Enable and create printers

To enable sending orders to a kitchen or bar printer:

1. go to Point of Sale ‣ Configuration ‣ Settings;
2. scroll down to the Connected Devices section;
3. enable Preparation Printers. 

To get a list of all the printers already created or to modify an already created printer, click –> Printers and click 'New' to open the setup form.

Additional kitchen printer settings

There are a few additional settings for the kitchen printer:

1. go to Point of Sale ‣ Configuration ‣ Settings;
2. scroll down to the Connected Devices section.

Activating the 'Separate Receipt' checkbox - new orders, items to serve, and canceled items will be printed separately.

Activating the 'Separate Receipt per Category' leads to printing all items related to the same PoS product category in a separate kitchen receipt.

In addition, there is a setting that if active will show the unit price of a specific item on the kitchen printed checks:

1. go to Point of Sale; 
2. Configuration ‣ Settings;
3. make the checkbox active for 'Price on Kitchen Receipt' in the 'Global Pos Settings' section.

Setup form

From the setup form, select the Printer Type according to your installation:

• If your printer is connected to an IoT box, select 'Use a printer connected to the IoT Box' and select the device in the IoT Device field.
• If you use an Epson printer that does not need an IoT box, select Use an Epson printer and enter the printer’s IP address in the Epson Printer IP Address field.

Set your printer to print specific products based on their PoS category. To do so, click 'Add a line' in the 'Printed Product Categories' field. If you leave this field empty, all products are sent to the printer regardless of their POS category.

Print Orders

After making the necessary settings, the following steps are:

1. open a new session or continue selling in an opened one;
2. choose any available table;
3. add a few items to an order;                                                              

By default, all added items have green text color and are ready to be ordered - by double click it's possible to unselect certain items and send a request to the kitchen/bar later.


4. click the 'Order' in the bottom left corner; 

All selected items were printed by a preparation printer in the bar/restaurant. 
Near each such item an icon 'Fork&Knife' appears.


5.  choose specific items to be served by double-clicking on each item;

Double-clicking on an item that has already been ordered will change the text color from black to green and the label of the Order button will change to Serve.


6. click the 'Serve' button.

The kitchen/bar team will receive a new printed check for this order with the items that need to be served to the guest. Near each such item an icon 'Bell' appears and the text color changes from green to orange.


If several items in the order are in different statuses (something has already been ordered, and something has not yet been ordered), when double-click on each of these items, the button label will be 'Order+Serve' and in the printed receipt, each of the items will be in the appropriate section - 'Call' and 'New'.

Each order item can be canceled, and the kitchen/bar will receive a printed check with a new section titled 'Cancelled'.

Example of kitchen printed receipt

The structure of the kitchen check is the following:

1. on the top of the check, the system prints an order number;
2. after this it shows a PoS name and table number;
3. below is a status - New, Call or Cancelled with time;
4. ultimately, it is an item with its quantity and unit price.